kakao

CHAPTER I. GENERAL PROVISIONS

Article 1 Purpose

The purpose of these Terms and Conditions of Use for Kakao Business (these "Terms") is to prescribe the basic matters, such as rights, obligations, responsibilities, terms and conditions, and procedures of use, between you as a member ("Member(s)" or "you") and Kakao Corp. ("Kakao" or "we/us") with respect to your use of our online and mobile business-related services ("Kakao Business") provided by us to you.

Article 2 Definition

• ① Capitalized terms defined herein shall have the following meanings:
  • 1. "Kakao Business" means all business-related services provided by us to enable you to use them in the course of your business activities targeting end users.
  • 2. "BizService(s)" means individual services provided by Kakao Business, including the following services:
    • A. Kakao Ad;
    • B. KakaoTalk Channels;
    • C. Kakao Developers;
    • D. Chatbot Admin Center;
    • E. Kakao Business Admin Center;
    • F. KakaoMap Store Management;
    • G. Knowledge Manager Center; and
    • H. Kakao Business Seminars.
  • 3. "Member(s)" means customers who have a Kakao Account and enter into a use agreement with us in accordance with these Terms to use the Kakao Business provided by us.
  • 4. "Kakao Account" means the login account provided by us to you after you enter into the integrated login account use agreement with us by agreeing to the Kakao Account Terms and Conditions in order to use our integrated login account services.
  • 5. "BizWallet" means a Cash management function provided by us to enable you to use it for paid services in each individual BizService, which is available in the Kakao Business Admin Center and some BizServices.
  • 6. "BizWallet Administrator" means Members who are responsible for the management and operation of the BizWallet, who are classified as follows:
    • A. BizWallet Master Members: Members who have overall responsibility for BizWallet and the authority to manage and operate it; and
    • B. BizWallet Members: Members who are authorized by a BizWallet Master Member to conduct the management and operation of the BizWallet, together with the BizWallet Master Member.
  • 7. "Assets" means an individual operating unit of BizService (e.g., "Channel Profile" of KakaoTalk Channel Service, "Ad Account" of Kakao Ad, etc.). Members who create Assets means Asset Masters. Specific details regarding Asset Masters shall be governed by the Operation Policy (defined below).
  • 8. "Cash" means prepaid money that can be used in our individual BizService for payment of any expenses payable to us in exchange of your use of each individual BizService, regardless of designation, including but not limited to, advertising fees or usage fees (collectively, the "Advertising Fees, etc."). Cash is comprised of Refundable paid Cash and non-Refundable free Cash.
  • 9."Auto Payment" means a payment method in which each payment of the Advertising Fees, etc. is automatically processed without separate authentication steps once you provide your payment information, including credit card numbers, for the first time for your use of the BizServices.
  • 10."Refund" means, depending on the Cash charging method, payment cancellation or refund of any remaining paid Cash of the Member in cash.
  • 11."API" stands for Application Programming Interface and means an interface to use the technology provided by us in your applications, etc.
  • 12."Other Services" means services other than Kakao Business that we provide to you based on agreements (or terms and conditions) that we separately enter into with you.
  • 13."Proof of Affiliation" means information that enables us to verify your employment status, etc., based on electronic certificates submitted through the digital card service provided by us.
• ② Any terms not defined in these Terms shall be subject to the Operation Policy of each individual BizService that belongs to Kakao Business and customary practices as well as applicable laws and regulations.

Article 3 Posting and Amendment of these Terms

• ① For your convenience, we will display these Terms on the start page or transition page of each individual BizService of Kakao Business.
• ② If it deems necessary, we may amend these Terms to the extent permitted by applicable laws.
• ③ In case we amend these Terms, we will notify users of the amendments, including the effective date and the reasons for the amendment by posting the amended Terms, together with the existing Terms, on the start page of each individual BizService, or by public notice or other appropriate means, from at least seven (7) days before the effective date until the day immediately preceding the effective date. However, if the amendment is disadvantageous to you, individual notice will be given from thirty (30) days before the effective date.
• ④ When notifying in accordance with the preceding paragraph, we must clearly inform you that you will be deemed to have agreed to the amended Terms unless you expressly indicate your intention to reject the amended Terms by the day immediately preceding the effective date. If you fail to separately express your disagreement with an amendment to these Terms despite our notice, you will be deemed to have agreed to such amendment to these Terms.
• ⑤ If you do not agree to any amendment to these Terms, you may withdraw from the membership by expressing your disagreement to us by the day immediately preceding the effective date.

Article 4 Applicable Rules Other than These Terms

• ① We may establish operation policy ("Operation Policy") for each BizService and the details of these Terms in connection with Kakao Business.
• ② Any matters not specified in these Terms will be subject to the Operation Policy, Kakao Account Terms and Conditions, other applicable laws, etc.
• ③ The Operation Policy of each individual BizService will be posted on the transition page of Kakao Business and each individual BizService, and may be available in country-specific languages, if necessary.
• ④ In the event of any difference in interpretation between the different versions of these Terms, the Korean version will always prevail.

CHAPTER II. MEMBERSHIP SIGN UP; AND MANAGEMENT AND USE OF BIZSERVICES

Article 5 Membership Sign Up

• ① Membership is completed when the person who intends to become a Member (the "Applicant") agrees to the terms and conditions, applies for membership in accordance with the procedures set by us, and we approve such application.
• ② We, in principle, approve the Applicant’s membership application. However, we may refuse to approve the membership application or, after the sign-up, may immediately terminate the use agreement that we have entered into with the Member in the following cases:
  • 1. If the Applicant has previously lost its membership due to a violation of these Terms or the Operation Policy, or if the Applicant applies for rejoining after withdrawing from the membership while we are restricting his/her/its use;
  • 2. If the Applicant provided a false name or another person’s name in his/her/its membership application;
  • 3. If the Applicant provided false or incorrect information or failed to provide certain information requested by us;
  • 4. If the Applicant under the age of fourteen (14) fails to obtain the consent of his/her legal representative;
  • 5. If we find it impossible to approve the Applicant’s application due to reasons attributable to the Applicant, or if the Applicant applies for the membership in violation of any provisions of these Terms or the Operation Policy; or
  • 6. If it is difficult for us to approve the application due to lack of service-related facilities, technical limitations, or business reasons.
• ③ We may check and verify the accuracy of the information provided by the Applicant and, if necessary, verify the real name and identity of the Applicant through a specialized organization or request the submission of supporting documents.
• ④ Your membership is deemed established at the time we clearly indicate the completion of membership sign up in the application process.

Article 6 Management of Member’s Information

• ① You have obligations and responsibilities for the management of the Kakao Account and any additional authentication means (including password or authentication number) and must immediately notify us and follow our instructions if you become aware of unauthorized or illegal use by a third party.
• ② You may access and modify your personal information at any time in the individual BizService and must promptly notify us if the information provided at the time of application for membership is changed.
• ③ You may access and modify your business information or Proof of Affiliation in the Kakao Business Admin Center, and if your initially-registered information is changed, you must promptly modify it to ensure that the information is accurate and up-to-date.
• ④ You are solely responsible for all liabilities arising from your failure to fulfill the obligations under Paragraphs (2) and (3) above, and we shall not be held liable for any disadvantages arising therefrom.

Article 7 Use of BizServices

• ① Upon completion of registration as a Member, you may freely use the Kakao Business services provided by us without a separate registration process in accordance with the procedures and standards set forth by us. However, we may require you to agree to separate terms and conditions, provide additional information, or complete authentication and screening procedures set forth by us if necessary in connection with your use of individual BizService.
• ② We provide the following BizServices to you:
  • 1. Kakao Ad: Our online and mobile advertising platform services that allow you to promote websites, mobile applications, SNS, KakaoTalk Channels, etc. operated directly by Members or by third parties and provide the following services:
    • A. Kakao Moment Admin Center;
    • B. Brand Search Admin Center;
    • C. Keyword Ads Admin Center;
    • D. Brand Emoticon Admin Center; and
    • E. External Platforms;
  • 2. KakaoTalk Channel: A service that allows you to open and manage a channel, a mobile business platform based on KakaoTalk, enabling KakaoTalk users to receive content created by you, and provides the KakaoTalk Channel Admin Center platform;
  • 3. Kakao Developers: All services provided through the developers’ websites to support you to develop your programs using our platform or individual services, which include the following API services:
    • A. Platform API: Various platform-based services, including the user management function, push notifications, application log analysis, and storage services available in the Kakao platform; and
    • B. Service API : Services to provide API that may be used by you in each individual service provided by us;
  • 4. Chatbot Admin Center: All services provided through the Chatbot Admin Center’ website to support you to develop your programs using our artificial intelligence technology, which include the following services:
    • A. Chatbot Admin Center: A Kakao i platform that enables you to develop voice bots and KakaoTalk Channel chatbots using artificial intelligence technology provided by Kakao i;
    • B. Kakao Voice Service: A service provided in the form of API, SDK, etc. that enables you to use our voice artificial intelligence technology in your services or devices;
  • 5. Kakao Business Admin Center: A service to support management of various business services provided by us, including the BizService of Kakao Business, management of business information, and management of authority, etc.;
  • 6. KakaoMap Store Management Service: An information management platform service for business premises that enables you to register and modify information of your business premises, etc. on our map service;
  • 7. Knowledge Manager Center: A service that enables you to manage question and answer data, and inquire and use questions and answers in other BizServices;
  • 8. Kakao Business Seminar: Services provided to you to support the promotion of websites, mobile applications, KakaoTalk Channels, etc. operated directly by you as the Member of Kakao Business or by third parties, which include, but not limited to:
    • A. Seminar Content Services: VOD seminars, live seminars, etc.;
    • B. Kakao Business Certificates; and
    • C. Any other business supports for your use of Kakao Business.
• ③ We may use the business information or Proof of Affiliation information provided by you to use the services of Kakao Business for the purpose of updating your latest business information and Proof of Affiliation information in other services. In addition, we may use your business information collected from third parties other than you to update your business information displayed within the Kakao Business service.
• ④ Even if you have registered as a Member under Article 5, you may be restricted from using some BizServices in accordance with the Operation Policy.
• ⑤ In order to provide better Kakao Business services, we may deliver various notices, administrative messages, and advertisements related to the use of the Services to you through notices on individual BizServices, service screens, email, (mobile) phone (including SMS), and KakaoTalk messages. However, advertising information will be sent only if you have agreed to receive it in advance.
• ⑥ You can find more details of the services provided by each individual BizService in the Operation Policy.

Article 8 Notice to Members

• ① Unless provided otherwise in these Terms, we may notify you by e-mail, (mobile) phone (including SMS), KakaoTalk message, or a notification on each individual BizService, or other means based on the information you have given us.
• ② If there is any matter to be notified to all Members, we may substitute the notification under Paragraph (1) above by posting it on the bulletin board at individual BizServices for at least seven (7) days. However, for matters that have a significant impact in relation to individual transactions of Members, individual notifications will be made in the manner set forth in Paragraph (1).
• ③ You must provide and update your information on e-mail address, (mobile) phone number, Kakao Account, etc. available for use of the services provided by us. In addition, you are responsible for checking the official notices from us.
• ④ If it is difficult for us to provide individual notice because your contact information has not been written or updated after the change, the notification under Paragraph (2) above may be substituted for the individual notice. You are responsible for any disadvantages arising therefrom, and we have no obligation to protect you from such disadvantages.

Article 9 Modification to Services

• ① In order to provide stable Kakao Business services, we may make modifications to, among other things, the contents or operational or technical details of the Kakao Business.
• ② We will announce on the start page or transition page of each individual BizService the substances and effective date of any modifications made to our Kakao Business. However, any significant modifications to your rights, obligations, or use of the Kakao Business will be notified at least seven (7) days prior to the effective date. Further, any modifications disadvantageous to Members will be notified at least thirty (30) days prior to the effective date.
• ③ If you do not agree to any modification to the Kakao Business, you may withdraw from the membership by notifying your disagreement to us.

Article 10 Suspension of Service

• ① We may temporarily suspend providing Kakao Business upon the occurrence of force majeure events, such as maintenance, replacement, malfunction, network failure of computers or other information and communication equipment.
• ② In the event of an occurrence of any force majeure events under Paragraph 1 above, we will notify you in advance to minimize any disadvantages. However, if a prior notice is not feasible due to any inevitable circumstances, we may provide notice after the event.
• ③ We may decide to suspend all or any part of Kakao Business for business reasons without any liabilities in relation thereto, including, but not limited to, loss of profit arising in connection with your use of the service.
• ④ You are responsible for backing up your own registered information, images, posts, etc. in Kakao Business and for preventing damage, such as deletion that may result from service suspension.
• ⑤ Kakao Business is a service provided based on Kakao Account, and if you lose the status of Member of Kakao Account or withdraw from Kakao Account, the use of Kakao Business may be restricted.
• ⑥ We will not be liable for any of your losses or damages arising out of or in connection with the suspension of our service under this Article unless such suspension is attributable to our willful conduct or gross negligence.

Article 11 Withdrawal from Membership

• ① You may request for withdrawal from your membership created under Article 5 at any time and we must process such request immediately in accordance with applicable laws. However, the withdrawal process is completed only when certain requirements set forth in the Operation Policy are satisfied.
• ② When you withdraw from your membership of Kakao Business, we will process your membership withdrawal in all BizServices provided by Kakao Business.
• ③ Once the withdrawal from your membership is completed, we will immediately remove all of your information, except for such information we retain in accordance with applicable laws and our Privacy Policy. However, the deletion of data such as posts made by you within each BizService will be subject to the Operation Policy.
• ④ After the withdrawal from your membership is completed, rejoining Kakao Business using the same Kakao Account may be restricted under the Operation Policy.
• ⑤ In order to protect your personal information, if you do not log in to the Kakao Account or use the service for a certain period of time, we will process this matter in accordance with the Operation Policy of Kakao Account.

CHAPTER III. PAYMENT OF ADVERTISING FEES, ETC.

Article 12 BizService Use Fee

• ① Advertising Fees, etc. for the use of the BizService must be determined and paid in accordance with the billing method established by the individual BizService and the procedures established by us and must not be overdue. We set forth the specific details of the billing method, pricing and payment procedures for the Advertising Fees, etc. in the Operation Policy.
• ② We will post the details of the Advertising Fees, etc. under Paragraph (1) above on the start page or transition page of the BizService to ensure that you can easily understand such details. In addition, you may always check the details through the Assets linked to the BizWallet.
• ③ In principle, the payment of Advertising Fees, etc. for using the BizService will be deducted from the Cash of the pre-charged BizWallet. However, the Auto Payment method may apply depending on the individual BizService, in which case you may choose to pay by either the Cash deduction or the Auto Payment method. If you choose to use both methods together, the Cash deduction will apply first, and then, the Auto Payment will apply subsequently.
• ④ The Advertising Fees, etc. incurred by the Assets linked to the BizWallet will be deducted from the Cash of the pre-charged BizWallet. However, depending on the billing method set by the individual BizService, expenses that exceed the charged amount may be incurred, in which case you must pay the excess amount to us. If you fail to pay the excess amount by the due date, you may be subject to restrictions on your use of the services or other penalties under these Terms or the Operation Policy.
• ⑤ We will issue related documents such as tax invoices, bills, invoices, etc. based on the BizWallet unit (for personal or business use) for billing or receipt of the Advertising Fees, etc.

Article 13 Provision of BizWallet Service

• ① Through the BizWallet service, we will provide you with all features for using the paid service, including connecting the Assets of BizService with the BizWallet, Cash management, etc. In addition, you may check the details of Advertising Fees, etc. incurred by the Assets linked to the BizWallet.
• ② For BizServices that do not use the BizWallet, specific details regarding billing methods, fee calculation, and payment procedures for expenses such as Advertising Fees, etc. will be determined by the Operation Policy for the respective BizService.

Article 14 Creating and Using BizWallet

• ① You may create a BizWallet in accordance with the Operation Policy of the BizService and the procedures and standards set by us, and use their BizWallet after connecting it with the Assets of each individual BizService.
• ② In order to create and use a BizWallet, you must provide your personal or business information requested by us, depending on the type of the BizWallet selected (for personal or business use).
• ③ You as a Member may link the Assets of each individual BizService, for which you are a BizWallet Master Member or a BizWallet Member, to a BizWallet for which you are a BizWallet Administrator, and the number of BizWallets that can be linked from the Assets of each individual BizService will be limited to one (1) BizWallet. If you want to link the Assets that already have a BizWallet linked to it to another one, you must disconnect the existing linked BizWallet.
• ④ You may link the Assets of multiple BizServices you manage to a single BizWallet and use them.
• ⑤ When you request to link or disconnect the BizWallet with the Assets of individual BizServices using the BizWallet, we may decide not to process the request if it is necessary to prevent the outstanding accounts receivables, depending on the status of the BizWallet.
• ⑥ There may be more than one (1) BizWallet Master Member for the BizWallets for business use. However, in the case of BizWallets for personal use, only the Member who has created it may become a BizWallet Master Member.
• ⑦ BizWallet Master Members will not enter any false information for the business or Member information of BizWallet or use the information of other businesses or other persons without authorization. In addition, if the business registration of the business operator linked to the BizWallet becomes suspended or closed or if the identification information used in the BizWallet for personal use is changed, the BizWallet Master Member must request the correction of information in accordance with the procedure set by us.
• ⑧ We shall not be held liable for any disadvantages caused by the BizWallet Master Member’s failure to comply with the preceding paragraph.
• ⑨ We may restrict the creation of BizWallet by Members who have been subject to restrictions on use due to their violation of the terms and conditions of use for Kakao Business and the Operation Policy of individual BizServices, and may also restrict the creation of BizWallet by other Members who use the same business information as the relevant Member.
• ⑩ The business information provided by you to create the BizWallet may be used to authenticate your business information in other services provided by us.

Article 15 Authorization for BizWallet

• ① With respect to BizWallet unit, only BizWallet Master Members are entitled to:
  • 1. invite another Member as a BizWallet Master Member or a BizWallet Member of the BizWallet;
  • 2. promote a BizWallet Member to a BizWallet Master Member;
  • 3. demote the authorization of a BizWallet Master Member, including themselves, to that of a BizWallet Member. However, if Members demote their authorization to that of BizWallet Members, the BizWallet must have at least one BizWallet Master Member other than themselves;
  • 4. remove a BizWallet Member from the respective BizWallet;
  • 5. register or modify the Refund account in the BizWallet;
  • 6. register or change email address to which tax invoices of the BizWallet are issued;
  • 7. change the name of BizWallet; or
  • 8. delete the BizWallet.
• ② With respect to BizWallet unit, all BizWallet Administrators are entitled to:
  • 1. accept or reject requests to grant the authority of a BizWallet Member;
  • 2. disconnect the Assets linked to the BizWallet;
  • 3. register or deregister an Auto Payment card with the BizWallet;
  • 4. charge the Cash into the BizWallet; or
  • 5. request Refund of the Cash charged into the BizWallet.
• ③ BizWallet Master Members may request us to delete the BizWallet if there is no other BizWallet Administrator other than themselves, and may withdraw from Kakao Business after the BizWallet is deleted. However, BizWallet Master Members must not delete their BizWallet in any of the following cases:
  • 1. If there is another BizWallet Administrator other than themselves in the BizWallet;
  • 2. If the BizWallet is linked to more than one Asset;
  • 3. If it has not been more than 13 hours since the disconnection of BizWallet from the last disconnected Assets;
  • 4. If there is any outstanding Cash balance in the BizWallet;
  • 5. If there is any pending Refund request in the BizWallet;
  • 6. If there is any outstanding scheduled payment amounts linked to the Auto Payment card connected to the BizWallet;
  • 7. If the BizWallet has any expenses incurred during the current month;
  • 8. If there are tax invoices or cash receipts that are scheduled to be issued by us for the BizWallet.
• ④ BizWallet Administrators are primarily responsible for any problems arising from their actions. However, if such issues result from BizWallet Master Members’ failing to fulfil their duty of management and supervision of the BizWallet Administrators, some or all of the BizWallet Master Members may also be held liable.

Article 16 Charging, Refund, Expiration of Cash

• ① The Cash may be charged through a method designated by the individual BizService provided by us (including a credit card or cash (collectively, the "Money, etc.")). The Cash and the Money, etc. will be exchanged at the rate of 1:1.
• ② If you charge the Cash into the BizWallet, the Cash may be deducted based on the advertisement execution by the BizWallet Master Member and the BizWallet Member of all Assets linked to that BizWallet. In addition, if you leave or are removed from the BizWallet while there is any remaining Cash balance charged by you, you will not be able to use that Cash.
• ③ Upon your request for Refund of Cash due to suspension of our Kakao Business or other reasons, we will Refund any unused paid Cash remaining. Any details related to Refund, including how to apply for Refund and how to register a Refund account, are set forth in the Operation Policy.
• ④ Both the BizWallet Master Members and BizWallet Members of BizWallet may request for Refund. However, only BizWallet Master Members may register the account for receiving Refund, and the account must meet the following requirements:
  • 1. Individual BizWallet: it must be an account in the name of the BizWallet Master Member;
  • 2. Sole proprietor BizWallet: it must be either a business account under the business name registered with BizWallet or an individual account in the name of the sole proprietor; and
  • 3. Corporate BizWallet: it must be an account in the name of the corporation registered with the BizWallet.
• ⑤ The Cash will be expired under the statute of limitations for commercial claims under the Commercial Act of Korea if it is not recharged or used for a period of five (5) years since the date of last recharge or usage.
• ⑥ We may issue free Cash, if necessary, in consultation with you or in accordance with our policies. However, you must comply with the specified use period and the terms and conditions associated with the issued free Cash, and if you fail to fulfill any terms and conditions associated with the issued free Cash or fail to use it within the specified use period, such free Cash will expire.
• ⑦ Free Cash is non-Refundable under any circumstances and cannot be exchanged for Money, etc.
• ⑧ You may check the specified use period and payment history of free Cash in the ‘Cash Management > Free Cash Usage Status’ menu on the detail screen of BizWallet linked to the Assets of each individual BizService.

Article 17 Use of Auto Payment

• ① If you select Auto Payment, it will be deemed that you have agreed to the processing of payment of usage fees incurred in your BizWallet to which the Auto Payment is connected, without a separate authentication process.
• ② Auto Payment cards linked to your BizWallet are categorized as a main card and a backup card. Usage fees are charged to the main card by default. However, if the transaction on the main card fails, payment will be attempted using the backup cards in accordance with the order of priority set for the backup cards.
• ③ If there are no remaining payment obligations in the Auto Payment cards linked to the BizWallet, the Member who owns the cards or any Member linked to the BizWallet may terminate the linkage of the Auto Payment cards with the BizWallet.
• ④ If there are remaining payment obligations in the Auto Payment cards linked to the BizWallet, the Member who owns the cards or only the BizWallet Master Member of the relevant BizWallet may terminate the linkage of the cards with the BizWallet. However, in case no backup card is linked to the BizWallet, the Member who owns the main card may terminate the linkage by paying the outstanding amount, and the BizWallet Master Members may terminate the linkage only when they register their own card and transfer the outstanding amount from the existing main card to the newly registered card.
• ⑤ If the main card linked to the BizWallet is removed, the backup card will automatically be designated as the new main card and, thereby, any usage fees incurred in the BizWallet will be charged to the new main card.
• ⑥ If a payment fails on the Auto Payment card linked to the BizWallet, you must immediately pay the usage fees to us by another payment method, and if you delay or fail to pay the usage fees, we may impose use restrictions, such as suspension of advertisement execution, etc., on you based on the General Terms and Conditions of Use of Kakao Business.

CHAPTER IV. RIGHTS AND OBLIGATIONS OF PARTIES

Article 18 Kakao's Rights and Obligations

• ① We will use our best efforts to provide our Kakao Business in a continuous and stable manner and in compliance with applicable laws and these Terms.
• ② We will establish a security system in compliance with the industry standard to protect your personal information (including credit information) to ensure that you can safely use our Kakao Business. We will disclose and comply with our Privacy Policy and comply with it. In addition, we may implement additional safe measures in accordance with applicable laws in each country.
• ③ We will promptly process any comments you may raise in connection with the use of Kakao Business if they are deemed to be justified and may inform you on the process and results through the customer support page (customer center, Q&A board, etc.) within the relevant BizService.

Article 19 Your Responsibilities

• ① You must comply with applicable laws, these Terms, the Operation Policy, detailed guidelines, and customer guide, and any announcement or notice made or given by us. You must not engage in any acts interfering with Kakao Business.
• ② You must not engage in any of the following activities:
  • 1. Accessing Kakao Business in a way not provided by us or accessing the system in an unusual way;
  • 2. Producing, distributing, installing technologies such as an agent, robot, script, spider, spyware, etc. or inducing to do so;
  • 3. Copying, disassembling, imitating, or otherwise modifying Kakao Business through reverse engineering, decompiling, disassembling, or any other processing;
  • 4. Providing false information when registering as a Member or changing information, or collecting or misusing any other person’s personal information, Kakao Account, Proof of Affiliation, passwords, account information, etc. without authorization;
  • 5. Intentionally interfering with the normal operation of Kakao Business and sending advertising information without the recipient’s express consent;
  • 6. Posting any posts or creating ads or programs that infringe upon copyrights, contain obscene or violent materials, damage the reputation of any other persons, or otherwise violate public order and morals;
  • 7. Unfairly acquiring economic benefits such as discounts, promotions, event benefits, etc. provided by us through fraudulent subscription to Kakao Business or repeated termination and re-subscription to services;
  • 8. Fraudulently generating or increasing exposure counter, clicks, etc.;
  • 9. Interfering with our businesses in any other unlawful or unfair way; or
  • 10. Other prohibited acts specified in the Operation Policy or interfering with the normal operation of Kakao Business.
• ③ You must not provide, disclose, or divulge any information acquired in the course of using Kakao Business to any third party.
• ④ You must comply with each of the following items regarding the protection of personal information in programs, etc. operated by you in connection with Kakao Business. If we become aware that you have violated any of the following items, we may restrict you from using our services or terminate the use agreement:
  • 1. You must implement encryption measures when sending and receiving personal information provided by us;
  • 2. You must provide users with the features to withdraw from your programs, etc. and destroy all personal information upon user withdrawal;
  • 3. You must faithfully comply with all applicable domestic and international laws related to personal information protection and take appropriate personal information protection measures as required by such laws;
  • 4. If, in the course of using a technology capable of collecting or analyzing user data or APIs, you provide user data to us, you must comply with all applicable legal requirements, including but not limited to, entering into data processing entrustment agreements or obtaining consent for third-party data sharing, in accordance with the Personal Information Protection Act and other applicable laws, regulations, and guidelines and directives issued by competent authorities; and
  • 5. If the user data in the preceding paragraph are personal information, you must obtain the consent of your users for third-party sharing of such personal information in accordance with Article 17 of the Personal Information Protection Act.
• ⑤ You must fully cooperate with us in providing Kakao Business or verifying your compliance with this Article, including by providing documents, granting the authorization to access, and explaining relevant facts.
• ⑥ If a third party files a civil, criminal, or other claim against us due to your violation of these Terms or applicable laws for reasons not attributable to us, you will actively cooperate with us to resolve the matter in question and will compensate for any damages incurred by us.

Article 20 Ownership of Rights and Use of Copyrights

• ① You retain all intellectual property rights, including copyrights, to the content posted or registered within Kakao Business.
• ② All trademarks, service marks, logos, and other intellectual property rights (including copyrights) related to Kakao Business and BizService provided by us belong to us.
• ③ We may display the content posted by you to Kakao Services, including Kakao Business, Daum Services (and services of third parties utilizing APIs provided by us), and may modify, reproduce, and edit the content to the extent necessary to do so. In addition, such content may be displayed for promotional purposes.
• ④ We will comply with the provisions of copyright laws, and you may at any time request that we remove or make it private any content that infringes upon the copyright laws through our customer center or through the management features within BizService.
• ⑤ Our provision of Kakao Business to you is a grant of permission to use Kakao Business for the purposes set forth in these Terms, and it does not imply that you own Kakao Business or hold any copyrights in Kakao Business.
• ⑥ We grant you the right to use Kakao Business only in accordance with the specified terms of use, and you must not transfer, sell, provide as security, or otherwise dispose of such right to a third party.
• ⑦ We may display your name, logo, and content without any charge for the purpose of indicating the fact that you use Kakao Business. At your request, we may remove, modify, or repost such content after mutual consultation.
• ⑧ We may use any information, including advertising materials and other information, etc., that you provide through Kakao Business, for the purpose of operating and improving Kakao Business.

Article 21 Protection of Personal Information

• ① We endeavor to protect your personal information in accordance with applicable laws (i.e., Act on Promotion of Information and Communications Network Utilization and Information Protection, Personal Information Protection Act, etc. of Korea).
• ② Applicable laws and our Privacy Policy govern the protection and use of your personal information. However, our Privacy Policy does not apply to any third-party websites linked outside of our official website.

Article 22 Member’s E-Commerce Service

• ① If you use BizService to engage in e-commerce, you must comply with laws applicable to electronic commerce and consumer protection (the "E-Commerce Law") of each country and be responsible for managing and operating all procedures such as sale, advertising, delivery, and Refund in good faith in accordance with laws and these Terms. We are not a party to any transaction related to goods and services sold by you and assume no responsibility in connection with such transactions.
• ② If you have a dispute with a user in the process of providing e-commerce services, we may provide users with the ability to apply for consumer damage relief through our customer center. However, we are a neutral platform provider and is not obligated to directly resolve disputes.
• ③ We may verify your identity information in accordance with applicable laws, and in the event of an e-commerce-related dispute, we may cooperate with the request of the Consumer Damage Dispute Mediation Agency, the Korea Fair Trade Commission, regulatory agencies, judicial agencies, etc. in accordance with the E-Commerce Law. However, the provision of information will be carried out to the extent permitted by the personal information protection laws and applicable laws of each country.
• ④ If you face a dispute in the course of transaction with a user, you must promptly and in good faith resolve the issue. If we incur any damages due to your improper handling of such dispute, you shall be held liable for such damages.
• ⑤ If you conduct e-commerce transactions through Kakao Business, you shall be solely responsible for managing all aspects of the transaction process because we are not a party to the transactions.

CHAPTER V. ENTRUSTMENT OF PERSONAL DATA PROCESSING

Article 23 Purpose and Scope of Entrusted Task

We will be entrusted with the task of processing your personal information in order to provide Kakao Business.

Article 24 Restriction on Subcontracting

• ① Except with your prior consent, we will not assign or re-entrust all or any part of your obligations and our obligations under CHAPTER IV of these Terms to any third party.
• ② If we appoint a subcontractor to perform the re-entrusted tasks, we will promptly notify you of such appointment, along with the relevant re-entrustment agreement.

Article 25 Measures to Ensure Safety of Personal Information

We will implement necessary administrative and technical measures to strengthen the protection and safety of personal information in accordance with Article 29 of the Personal Information Protection Act and Articles 30 and 48-2 of the Enforcement Decree of the same Act of Korea.

Article 26 Restriction on Processing of Personal Information

• ① We will not use, provide or disclose personal information to a third party beyond the scope of the purpose of performing the entrusted tasks during the term of the agreement as well as after the termination of the agreement.
• ② In the event that the agreement is terminated, or the term of the agreement expires, we will promptly destroy or return to you the personal information that we retain in connection with the entrusted tasks pursuant to Articles 21 and 39-6 of the Personal Information Protection Act of Korea.
• ③ If we destroy your personal information in accordance with Paragraph (2) above, we will promptly notify you of the result of the destruction.

Article 27 Entrusted Party’s Obligations

• ① You may request us to inspect the actual situation, take a corrective measure, or provide education and supervision pursuant to provisions of applicable laws, including the Personal Information Protection Act of Korea, and we will comply with your request.
• ② In the event that we breach our obligations in the course of performing the tasks entrusted to us under Chapter IV of these Terms and cause damage to or the personal data subject, we will compensate for such damage.

Article 28 Entrusting Party’s Obligations

• ① The personal information that you entrust us for processing must be lawfully collected in compliance with the Personal Information Protection Act of Korea and other applicable laws and regulations.
• ② Notwithstanding Article 23 above, for the personal information that you have entrusted us for processing but have subsequently received from us and retained as necessary, you must implement administrative and technical measures to ensure the safety of such personal information in accordance with Article 29 of the Personal Information Protection Act and Articles 30 and 48-2 of the Enforcement Decree of the same Act.

CHAPTER VI. USE SUSPENSION AND RESTRICTION ON USE

Article 29 Suspension of Use

• ① You may request the suspension of use of each individual BizService in use in accordance with the procedures as set forth in the Operation Policy.
• ② If you request the suspension of each individual BizService in accordance with Paragraph (1) above, you must continue fulfilling your obligation to pay the Advertising Fees, etc. that have accrued until the time of suspension, and promptly pay any unpaid amount.

Article 30 Restriction on Use

• ① We may restrict the use of Kakao Business or terminate the agreement if you violate your obligations under applicable laws, these Terms, or the Operation Policy, or if your use of the BizService falls under any of the following items ("Restriction on Use"):
  • 1. If your actions create or threaten to create legal or financial harm to us;
  • 2. If your actions defame or threaten to defame us or damages or threatens to damage our reputation, credibility or reliability;
  • 3. If your action degrades or are likely to degrade the quality of Kakao Business;
  • 4. If you use BizService and BizWallet for purposes other than the normal use of such services or for illegal purposes; or
  • 5. If you otherwise interfere with the normal operation of our services.
• ② The specific criteria, details, and procedures of Restriction on Use are subject to separate criteria set by us, such as the Operation Policy.
• ③ If we impose Restriction on Use on you, your use of other services that you have entered into with us may be restricted or the agreement may be terminated. In addition, if your use of other services is restricted or the agreement is terminated, your use of Kakao Business may also be restricted, or the use agreement may be terminated.
• ④ If you are sanctioned by Kakao Account, we may restrict your use of Kakao Business during the period of the sanction.
• ⑤ If we impose Restriction on Use on you, we will notify it to you in accordance with the procedures set forth in Article 8. We will give you a sufficient period of time to file an objection before we impose Restriction on Use. However, if there are specific reasons stipulated in the Operation Policy, we may impose Restriction on Use on you without providing the period of time for the filing of an objection.
• ⑥ If you become subject to Restriction on Use pursuant to this Article, you may file an objection in accordance with the procedures established by us. If we determine that your objection is valid, we will immediately cancel Restriction on Use.

Article 31 Compensation of Damages

• ① We make no guaranties or warranties regarding specific matters that are not expressly set forth in these Terms, and our liability in connection with Kakao Business shall be limited to the extent permitted by law.
• ② We will compensate you for damages incurred due to our willful misconduct or negligence in connection with the use of Kakao Business, in accordance with these Terms and applicable laws. However, we shall not be held liable for any damages arising from causes not attributable to our negligence as set forth in the following items. We shall also not be held liable for any indirect, special, consequential, disciplinary, or punitive damages incurred by you to the extent permitted by law.
  • 1. Damages caused by an act of God or similar force majeure event;
  • 2. Damages caused by disruptions in the use of Kakao Business due to reasons attributable to you;
  • 3. Individual damages arising in the course of your access or use of Kakao Business;
  • 4. Damages arising from third parties illegally accessing or using our servers;
  • 5. Damages arising from third parties interfering with transmissions to or from our servers;
  • 6. Damages arising from the transmission or distribution of malicious programs by third parties;
  • 7. Damages, including defamation, etc., arising from the omissions, loss, destruction, etc. of transmitted data, caused by third parties using the Service;
  • 8. Damages arising from your failure to comply with applicable laws, these Terms, the Operation Policy, the user guide, manuals, guides, and any other matters announced or notified by us; and
  • 9. Any other damages not attributable to our willful misconduct or negligence.
• ③ We are not obligated to intervene in disputes arising via Kakao Business between Members or between Members and third parties and shall not be held liable for any damages resulting therefrom unless such dispute is attributable to our negligence.
• ④ In the event that you have breached these Terms or applicable laws and caused damages to us, you shall compensate for such damages to the extent stipulated by applicable laws.

Article 32 Limitation of Liability

• ① We shall not be held liable for the reliability, accuracy, legality, etc. of the content of posts, advertisements, information, services, etc. provided by you through Kakao Business.
• ② We shall not be held liable for any matters related to the use of services provided by us free of charge, unless otherwise required by applicable laws.

Article 33 Dispute Resolution

• ① Any dispute, controversy, or claim arising between Kakao and Members shall be governed by the laws of the Republic of Korea.
• ② Kakao and Members will first attempt to resolve any disputes amicably through mutual agreement. If no agreement is reached, the dispute shall be submitted to the court having competent jurisdiction in accordance with the Civil Procedure Act of Korea.

Addendum

• These Terms shall become effective as of April 27, 2025.